The Orientation Specialist is responsible for intake duties and determining eligibility/suitability for clients potentially enrolling in the Self-Sufficiency Program.
Reports to: Self-Sufficiency and Family Advocate Service Manager
Directs clients to appropriate staff.
Coordinates with the Receptionist/Resource Referral Agent to refer clients to appropriate agency or other service providers.
Enters data information into the agency AR4CA computerized system conducive to NC ROMA principles.
Provides basic orientation to agency services.
Utilizes supervision effectively.
Performs other duties as requested by management.
Provides screening services and surface level needs assessment.
Makes initial contact with clients and retrieves general information through structured interview.
Serves as an ambassador for the Experiment in Self-Reliance and respect the integrity of the organization.
Serves as a team player in furthering the mission of the organization.
Maintains a complete and centralized case record filing system, including accurate and confidential files.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, stand, crawl, bend, stoop, climb, use hands to finger, handle, or feel; and reach with hands and arms, here. The employee frequently required to sit and talk. The employee may occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job includes close vision, distance vision, peripheral vision, and depth perception.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is rarely exposed to outside weather conditions. The noise level in the work environment is usually low to moderate.
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.
Licenses, Registrations, Certifications
Valid Driver’s License and reliable transportation that may be used in the performance of duties.
Requires an Associate Degree in Human Resources with experience in non-profit client services.
Must have strong interpersonal and communication skills and a clear speaking voice.
Must have working knowledge of computer data entry process, Microsoft programs, and other related software.
Have experience working with a diverse population.
At least two years’ job experience in a professional office setting and familiar with the case management process.