empowering strength and resilience

Director of Agency Operations

Primary Role

The Director of Agency Operations plans, coordinates, and directs a broad range of services that allow the organization to operate efficiently.  The individual in this position will ensure that agency programs and facilities operate as intended by the Executive Director, Board of Directors and as defined by agency guidelines and funding sources. This position will be required to provide leadership for Program Managers and ensure that the services provided are sufficient to meet the agency goals of individual self-sufficiency, design and conduct monthly staff development meetings designed to update and upgrade the quality of services the agency provides, and serve in an administrative capacity in all matters relevant to employment of direct service workers in the agency.  This individual will also be responsible for developing a relevant in-house tracking system utilizing programmatic data from program managers, data clerk and computer technician.  The Director of Agency Operations attends and assists Executive Director in the bi-weekly monitoring of Program Managers progress of aiding Success Coaches, Caseworkers in meeting client case plans.

The Director of Agency Operations coordinates space allocation, facilities maintenance and operations, and major property and equipment procurement, security, recycling, wellness and transportation services if needed.  Additionally, this position ensures that contracts, insurance requirements, and government regulations and safety standards are followed and up-to-date.  They may examine energy consumption patterns, technology usage, and personal property needs to plan for their long-term maintenance, modernization and replacement.

Reports to:  Executive Director

Organizational Effectiveness

  • Assists the Executive Director in all matters related to the employment of direct service workers.
  • Assists Executive Director in providing leadership for Program Managers, Caseworkers, Maintenance and Facilities management.
  • Receives programmatic statistical data and analysis from Program Managers, clerical support or computer technician in preparation for presentation to Executive Director, Board and Funding Sources.
  • Participates and provides written and oral update to Executive Director during bi-weekly meetings.
  • Provides written update for monthly board meeting.
  • Provides written update and support for Internal Operations Committee.
  • Re-trains and upgrades new and existing agency staff.
  • Designs and conducts monthly staff development meetings for the purpose of improving the quality of services.
  • Provides monthly assessments tot the Executive Director and Finance Director for facilities management.
  • Reviews the services for the agency to insure that they meet the goals set forth in agency guidelines.
  • Prepares budget request to support service goals in concert with the Executive Director.
  • Stays abreast of guidelines or regulations regulated to all funding sources.
  • Assists in other special projects as determine by Executive Director or Board of Directors.
  • Aids the Finance Director in leadership in the absence of the Executive Director.

Enhance Community Collaboration

  • Attends and serves on community job related committees to stay abreast of changes in agency service population.
  • Monitors services in the wider Winston-Salem community to ensure that agency services are appropriate to community problems, and develop proposals for service changes when necessary.


  • Serves as an ambassador for the Experiment in Self-Reliance and respect the integrity of the organization.
  • Serves as a team player and assist in furthering the mission of the organization.

Licenses, Registrations, Certifications

  • Valid Driver’s License and reliable transportation that may be used in the performance of duties.


  • Director of Agency Operations must possess a 4-year degree in Social Work Degree or related field and a minimal of 8-10 years’ experience in business administration.
  • Experience in low-income population.
  • Have proven supervisory or administrative content.
  • Must have a capacity to work cooperatively with persons with varied personal backgrounds.
  • Be able to supervise and lead program managers, caseworkers, maintenance, property management, as well as build appropriate referral networks in the community.
  • Strong interpersonal, written and oral skills.