empowering people to become self-reliant

Receptionist/Resource and Referral Agent

Position Description—Receptionist/Resource and Referral Agent

Primary Role:

The Receptionist/Resource and Referral Agent is responsible for answering calls in a professional and respectful manner, greeting clients with full emphasis placed upon customer satisfaction, and receiving and welcoming visitors.  The Receptionist/Resource and Referral Agent is also responsible for making referral to other outside sources.

Reports to:         Self-Sufficiency and Family Advocate Service Manager

Duties:

Organizational Effectiveness

  • Answers incoming calls promptly and makes the appropriate connections.
  • Contacts the phone company immediately when the system malfunctions and informs the Self-Sufficiency Service Manager and IT Associate of the problem.
  • Greets clients and visitors in a professional, mannerly, and respectful fashion with full emphasis upon customer satisfaction.
  • Ensures staff coverage of switchboard duties during lunch hour.
  • Makes long distance phone calls and properly documents information in telephone log.
  • Able to provide an overview of agency services and outside available services for referral.
  • May provide for coverage in the absence of the Orientation Specialist.
  • Executes some general clerical duties and other job related duties as required.
  • Performs other duties as requested by management.

Ambassadorship

  • Serves as an ambassador for the Experiment in Self-Reliance and respects the integrity of the organization.
  • Serves as a team player and assists in furthering the mission of the organization.

Reasoning Ability

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands

  • The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to walk, stand, crawl, bend, stoop, climb, use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently may be required to sit and talk. The employee may occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job includes close vision, distance vision, peripheral vision, and depth perception.

Work Environment

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is rarely exposed to outside weather conditions. The noise level in the work environment is usually low to moderate.

Specification

  • The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

Licenses, Registrations, Certifications

  • Valid Driver’s License and reliable transportation that may be used in the performance of duties.

Qualifications:

  • Requires an Associate’s Degree
  • Some knowledge of telephone system operations.
  • Strong interpersonal skills.
  • Patient manner related to telephone skills and a clearly understood speaking voice.
  • Working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).