The Part Time Orientation Specialist is responsible for intake duties and determining eligibility for clients potentially enrolling in the CARES Program for COVID-19 emergency assistance. This person will facilitate twice weekly group orientations, in addition to duties below.
Reports to: Self-Sufficiency and Family Advocate Service Manager
- Directs clients to appropriate staff.
- Coordinates with the Receptionist/Resource Referral Agent to refer clients to appropriate agency or other service providers.
- Enters data information into the agency AR4CA computerized system conducive to NC ROMA principles.
- Facilitation of orientation sessions for EA clients twice weekly.
- Provide basic orientation to agency services.
- Utilize supervision effectively.
- Performs other duties as requested by management.
- Provides screening services and surface level needs assessment.
- Makes initial contact with clients and retrieves general information through structured interview.
- Must understand eviction process, utility disconnections and other related emergency assistance.
- Provides assistance of information referrals, job readiness activities, job search assistance, and specific job placement assistance.
- Serves as an ambassador for the Experiment in Self-Reliance and respect the integrity of the organization.
- Serves as a team player in furthering the mission of the organization.
- Maintains a complete and centralized case record filing system, including accurate and confidential files.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to walk, stand, crawl, bend, stoop, climb, use hands to finger, handle, or feel; and reach with hands and arms. The employee is frequently required to sit and talk. The employee may occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job includes close vision, distance vision, peripheral vision, and depth perception.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is rarely exposed to outside weather conditions. The noise level in the work environment is usually low to moderate.
- The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.
Licenses, Registrations, Certifications
- Valid Driver’s License and reliable transportation that may be used in the performance of duties.
- Requires an Associate Degree in Human Resources with experience in non-profit client services, or related fields.
- Must have strong interpersonal and communication skills and a clear speaking voice, bilingual a plus.
- Must have working knowledge of computer data entry process, Microsoft Office Suite, and related software.
- Have experience working with a diverse population.
- At least two years’ experience in a professional office setting and familiarity with the case management process.