empowering people to become self-reliant

VITA Site Coordinator

VITA Site Coordinator

Posted 11/8/17

ESR has positions for  VITA Site Coordinators available.  Please read the job description and requirements carefully. To apply, you may download the application from the right side of the page, or pick up an application at our offices. Please send your completed application and current resume to manya.stewart@eisr.org, or bring it by in person and leave it with the receptionist.

Program: The Volunteer Income Tax Assistance (VITA) program offers free tax help to working families at community locations throughout Forsyth County.

Purpose of Position:  The Site Coordinator manages the tax site making sure that the site runs smoothly.  He or she solves any problems as professionally as possible keeping in mind that the clients are the top priority.  The Site Coordinator also assures that all services rendered to the clients are done so in an atmosphere of respect.

Length of Appointment:  February through mid-April


Supervise opening and closing of the site and ensure all necessary materials and supplies are available and displayed where appropriate.

Ensure all volunteer tax preparers and quality reviewers are   IRS-certified.

Coordinate the work of tax preparers and other volunteers, making sure that every detail is completed with the utmost accuracy and efficiency.

E-file all tax returns at the end of the shift.  Check IRS acknowledgement for return status.  If the return is Rejected, correct the incorrect information as soon as possible and resubmit the return.

Deliver client documentation to the Program Coordinator when the returns have been Accepted by the IRS and state taxing agency.

Prepare taxes and perform quality review when necessary to accommodate customers if there are open computers.

Be available to answer and respond to tax questions from clients and tax preparers.  If the preparer suspects fraud, the site coordinator will assist in asking questions that may draw out the correct information.

Ensure confidentiality of all information at the site.

Complete tasks necessary to maintain a safe working environment for volunteers and clients.  Act as mediator if there is a disagreement, with the authority to act in the best interests of safety in all situations including calling law officials if necessary as a last resort.

Observe the behavior of volunteers and manage any behavior that is not in the best interest of the program.


Advanced level IRS tax law certification

Strong computer skills

Strong attention to detail

Good verbal communication skills

Ability to manage volunteers and interact with VITA clients

Well organized, capable of managing operations at a tax site

Friendly, flexible, dependable