What does ESR do?
ESR operates long-term, structured programs to assist low-income working citizens of Winston-Salem/Forsyth County in becoming socially and economically self-sufficient. Most of our programs are structured for up to two years of participation, rather than emergency assistance. We offer Information and Referral services to help clients and non-clients alike find the best agency to meet their particular needs. For information on the individual programs, choose Programs from the column at left.

What are ESR's business hours?
ESR does intakes for new enrollments on Monday, Tuesday, Wednesday, and Friday from 9:00 AM until 3:00 PM. Our office hours are 8:00 AM until 5:00 PM each day. Thursdays are staffing days, and clients are seen only by appointment.

Where does the money come from?
ESR is a non-profit organization with 501(c)3 status. The agency is primarily funded by federal, state, county, and city dollars, as well as by grants from charitable organizations and foundations, and by donations from individuals and businesses.

I was just released from prison. Does that affect whether ESR is willing to help me?
No. ESR works with numerous programs and landlords in Winston-Salem/Forsyth County that are willing to work with those who have been incarcerated and are newly released. ESR has no specific program in place for helping formerly incarcerated persons return to the mainstream of the community, however in many cases, such individuals qualify for one or more of the programs we do operate.

Will ESR get my power turned back on?
ESR is no longer structured as an emergency assistance agency. Our programs are geared to prevent utilities disconnections, however for clients already in one of our programs assistance in such emergencies is sometimes available. In most cases, ESR can provide a referral for assistance of this type, depending on the particular circumstances.

Can I get food at ESR? Clothing?
ESR has a food pantry in place for ESR clients. Clothing is rarely available; when we receive a large donation of clothing, families who are already clients in an ESR program are often eligible to receive clothing.

I want to go to school. Can ESR help? What can ESR cover?
ESR's Self-Sufficiency Program assists clients who want to attend Forsyth Technical Community College, or who are in their Junior or Senior years at Winston-Salem State University. The program of study must be approved. Each client's case is evaluated individually for assistance with tuition and/or books. Assistance with uniforms is also available in some cases.

What does "homeless" really mean?
Homelessness is defined as having no stable dwelling, and includes those who are staying with relatives or friends, living in shelters, on the street, in automobiles, or hotel rooms. Those whose names are not on the lease for a rental property where they are staying are also considered homeless.

How often can I get help from ESR?
ESR programs are long-term, structured programs to help clients avoid becoming homeless or falling into emergency situations. Because every client's situation is different and dynamic, there is no set number of times per year a client may be assisted. Each client must discuss the individual situation with his or her caseworker to determine if ESR will be able to assist.

What kind of services does ESR offer?
ESR's services are primarily geared toward the working homeless and working poor, and can include financial assistance, assistance with childcare, transportation, housing, food, budget counseling, personal counseling, education, information, referrals, first-time homeownership training, economic literacy training for adults and children, and more.

What do I need to bring with me when I come to ESR the first time?
For your first visit to ESR, please bring a valid photo ID (driver's license, or state ID preferred), your social security card and those of your children (if any), and your most recent pay stubs. Additional documentation may be requested after intake and enrollment, however these items are sufficient for your orientation visit. You do not need to make an appointment for your first visit, however please be sure to arrive before 3:00 PM on the appointed days to be sure you will get to talk with a caseworker.

Other agencies have turned me down. Will ESR help me?
ESR can sometimes help in cases where the client has been turned down by other agencies. Each case is evaluated individually to determine whether ESR is the best agency to provide services. If ESR is not the best agency for the individual's needs, ESR can often provide referrals to a more appropriate agency, including the local faith community.

Does ESR sponsor families for holiday assistance?
Yes. ESR receives donations of gifts and food especially for our clients at certain holidays. Thanksgiving, Christmas, and Easter baskets are often available to clients on a limited basis, usually pre-registered. Please contact ESR well in advance of these holidays for information and registration.

What if I'm not working?
Our programs are geared for assisting those who are employed at least 20 hours per week. You may come in for orientation at any time, however you are less likely to be enrolled in a program at ESR if you are not employed. ESR will attempt to refer you to an agency to help with your immediate needs, and will advise you on finding employment and refer you to agencies that can help you locate employment. ESR has staff located at the satellite offices of the JobLink Career Center at Forsyth Technical Community College's West Campus on Bolton Street, and at the Employment Security Commission.

What if I'm getting disability?
ESR's programs are designed to assist the working poor and working homeless. If you are receiving disability and are unable to work at least 20 hours per week, you will probably need to seek assistance through another agency. ESR wprobably need to seek assistance through another agency. ESR will gladly assist you in finding such an agency, and write referrals where possible.gladly assist you in finding such an agency, and write referrals where possible.

 

 

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